FAQ's

What payment options are available?

We happily accept Visa, Mastercard, Discover and American Express. Secure data and transactions through SSL Certificate.

Do you accept phone or fax orders?

No, we only accept orders via our website.

What happens to the information I submit?

We do not sell any names, numbers, addresses, etc. All your information is kept confidential.

Do you have a printed catalog?

No we don’t. We are always adding new items to the site and find it the most effective way to update our customers.

What is your return policy?

Yes, we do accept returns, but depending on the item there may be a restocking fee. Sorry, but there are returns are not accepted on personalized items. Some of our products may arrive straight from the manufacturer. Please make sure to contact us directly at info@twinandtripletgifts.com if you need to return any of our products.

If I order a few items, will they come in the same box?

Maybe. Our items may be shipped from different locations and manufacturers, so there is a possibility that items may be shipped separately.

Will you ship to more than one address?

We are not currently set up to do this, so you would have to place separate orders.

When can I expect my order?

You should expect to have your order within 4-6 days, although some personalized items could take up to 2- 3 weeks.

Will I be charged sales tax?

Yes, there will be a 6.5% sales tax added to your purchase.

Do you offer gift wrapping services?

Some of our products are available for gift wrap. These items are specified on their products page. If you have any questions, please feel free to contact us at info@twinandtripletgifts.com.

Do you ship internationally?

We may, depending on the item. Please contact us via email and we will get back to you within 24 hours with a response.

What are the chances an item will be cancelled or backordered?

In the rare event that a product you ordered isn’t available, we will notify you as quickly as possible via email or phone and let you know. Anticipated delivery dates for backorders or custom orders are dependent upon our suppliers and other factors beyond our control, and are subject to change.

Do you use Drop-Ship services?

Twin and Triplet Gifts, Inc. stock many of the items shown on our website, however we do participate with some manufacturers in a drop-ship program for certain items that will be shipped directly from the manufacturer.

How do I track the status of my order?

A tracking number is usually emailed to you after the order has been processed and shipped. In the event that you have not received an order confirmation email with a tracking number, please either check your spam folder or contact us to request one.